Help & Support

Contact support

If a payment fails, you encounter issues with generated results, or you need help resolving another problem, email logopop.support@gmail.com. We will reply within 72 hours.

Include your account email, a description of the issue, and any relevant screenshots or order reference. Do not send passwords or payment card details.

How Logo Pop works

1. Describe your brand, industry, preferred logo forms, colors, and style. Reference images are optional.
2. Sign in with Google before starting a live generation. Your unfinished brief is restored after sign-in.
3. Each live generation creates one board containing nine logo directions. Choose a direction and download its PNG or SVG files.
4. Completed live boards are saved to your private Logos Library. Sample previews are not saved.

Credits and payment

One successfully generated nine-logo board uses one credit. Generating another board uses another credit and requires confirmation. Sample previews and repeat downloads do not use credits.

One credit is reserved while a live generation is processing. A confirmed provider failure or timeout releases that reservation. A completed board settles the credit even if you later decide not to use the design.

Credit checkout is hosted by PayPal. Keep your PayPal receipt until credits appear in your Logo Pop account. When a purchase is verified, the purchased credits are added to your account and all still-valid, unused credits receive a new expiry date 30 days from that purchase. Credits that already expired are not restored.

Refund policy

Credit purchases and completed AI generations are final and non-refundable, except where a refund is required by applicable law. Preference, a change of mind, or dissatisfaction with a successfully delivered design does not qualify for a refund.

If you believe you were charged incorrectly or credits were deducted after a confirmed technical failure, email logopop.support@gmail.com with the account email and approximate time of the event. Do not send payment card details.

Logo storage

Completed live logo boards are kept in your private Logos Library for 60 days from the date they are saved. Downloading a logo does not extend this period. After expiry, the board and its stored image files are deleted and cannot be recovered, so download anything you want to keep before the displayed expiry date.

Account and privacy

Logo Pop uses Google sign-in and essential cookies to protect your account. Read the Cookie Notice, Privacy Policy, and Terms of Use for details.